GOODS THAT HAVE NOT BEEN USED 14 DAYS EXCHANGE POLICY:
Exchange goods within 14 days after the date you received your goods.
- Goods must be in original condition and packaging.
- Goods must not have been used.
- Goods must have all the tags and prices attached.
- Goods that have been altered or tailored cannot be exchanged.
- Swimwear and bodysuits must have the hygiene sticker in place.
- For hygiene reasons we do not accept returns for underwear and lingerie.
- Please note that our exchange policy only applies in respect of identical goods or products.
- The cost of returns is payable by you and we won’t reimburse this.
- Any items purchased at a discount of 25% or higher is considered final sale. Final sale items cannot be returned.
- Returning item/s to Marine Tales for an exchange or a e-store credit coupon, any shipping fees associated with making returns are the responsibility of the customer and will not be refunded. Only the cost of the product/s is refunded.
- Please note, any return item received by us outside of the 14 days return policy will not be accepted.
- If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance.
Marine Tales is not responsible for international shipping fees or lost returns.
- In the unlikely case that you receive a faulty item, please immediately email us at email@example.com
- We will personally assist you to quickly resolve the issue to exchange or get a refund on defective items..
- We do not offer REFUNDS or EXCHANGES unless the item you received is deemed faulty by us.
SHOULD YOUR PRODUCT BE VALID FOR AN EXCHANGE.
- Issue a credit note for the same purchase amount, redeemable at Marine Tales e-shop only.
- Replace the product with a similar Marine Tales product.