Return Policy

GARMENT RETURN POLICY
TERMS AND CONDITIONS

 

GOODS THAT HAVE NOT BEEN USED 14 DAYS EXCHANGE POLICY:

Exchange goods within 14 days after the date you received your goods.

  1. Goods must be in original condition and packaging.
  2. Goods must not have been used.
  3. Goods must have all the tags and prices attached.
  4. Goods that have been altered or tailored cannot be exchanged.
  5. Swimwear and bodysuits must have the hygiene sticker in place.
  6. For hygiene reasons we do not accept returns for underwear and lingerie.
  7. Please note that our exchange policy only applies in respect of identical goods or products.
  8. In case that the product you ordered, while it is available, is sold out between the time of the order and the receipt of the return, then our company must contact you within a reasonable time to arrange the progress of your order.
  9. The cost of returns is payable by you.
  10. All outlet items, or with a discount code of 20% or higher have been reduced in price and cannot be returned.
  11. Returning item/s to Marine Tales for an exchange or a e-store credit coupon, any shipping fees associated with making returns are the responsibility of the customer. 
  12. In order to return an order, you must contact us first by sending an email to customer.services@marinetales.com and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Returns Merchandise Authorization. 
  13. Please note, any return item received by us outside of the 14 days return policy will not be accepted. 
  14. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance.
    Marine Tales is not responsible for international shipping fees or lost returns.

    SHOULD YOUR PRODUCT BE VALID FOR AN EXCHANGE.

    1. Issue a credit note for the same purchase amount, redeemable at Marine Tales e-shop only.
    2. Replace the product with a similar or of same value product.

    DEFECTIVE GOODS:

    1. In the unlikely case that you receive a faulty item, please immediately email us at customer.services@marinetales.com
    2. We will personally assist you to quickly resolve the issue to exchange or get a refund on defective items. We do not refund shipping costs.
    3. We do not offer REFUNDS or EXCHANGES unless the item you received is deemed faulty by us.