Return Policy

GARMENT RETURN POLICY
TERMS AND CONDITIONS

 

GOODS THAT HAVE NOT BEEN USED 30 DAYS EXCHANGE POLICY:

Exchange goods within 30 days from date of purchase

  1. Goods must be in original condition and packaging.
  2. Goods must not have been used.
  3. Goods must have all the tags and prices attached.
  4. Goods that have been altered or tailored cannot be exchanged.
  5. Swimwear and bodysuits must have the hygiene sticker in place.
  6. For hygiene reasons we do not accept returns for underwear and lingerie.
  7. Please note that our exchange policy only applies in respect of identical goods or products.
  8. The cost of returns is payable by you and we won’t reimburse this.
  9. Any items purchased at a discount of 25% or higher is considered final sale. Final sale items cannot be returned.
  10. Returning item/s to Marine Tales for an exchange or a refund or a e-store credit coupon, the shipping cost initially incurred by us is not covered or reimbursed. Only the cost of the product/s is reimbursed. 
  11. Please note, any return item received by us outside of the 30 days return policy will not be accepted.

    DEFECTIVE GOODS:

    1. In the unlikely case that you receive a faulty item, please immediately email us at customer.services@marinetales.com
    2. We will personally assist you to quickly resolve the issue (Full Refund).
    3. We do not offer REFUNDS unless the item you received is deemed faulty by us. 

    SHOULD YOUR PRODUCT BE VALID FOR AN EXCHANGE.

    1. Issue a credit note for the same purchase amount, redeemable at Marine Tales e-shop only.
    2. Replace the product with a similar Marine Tales product.