Return Policy

GARMENT RETURN POLICY
TERMS AND CONDITIONS

 

GOODS THAT HAVE NOT BEEN USED 14 DAYS EXCHANGE POLICY:

Exchange goods within 14 days after the date you received your goods.

  1. Goods must be in original condition and packaging.
  2. Goods must not have been used.
  3. Goods must have all the tags and prices attached.
  4. Goods that have been altered or tailored cannot be exchanged.
  5. Swimwear and bodysuits must have the hygiene sticker in place.
  6. For hygiene reasons we do not accept returns for underwear and lingerie.
  7. Please note that our exchange policy only applies in respect of identical goods or products.
  8. The cost of returns is payable by you and we won’t reimburse this.
  9. Any items purchased at a discount of 25% or higher is considered final sale. Final sale items cannot be returned.
  10. Returning item/s to Marine Tales for an exchange or a e-store credit coupon, any shipping fees associated with making returns are the responsibility of the customer and will not be refunded. Only the cost of the product/s is refunded. 
  11. Please note, any return item received by us outside of the 14 days return policy will not be accepted.
  12. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance.
    Marine Tales is not responsible for international shipping fees or lost returns.

    DEFECTIVE GOODS:

    1. In the unlikely case that you receive a faulty item, please immediately email us at customer.services@marinetales.com
    2. We will personally assist you to quickly resolve the issue to exchange or get a refund on defective items..
    3. We do not offer REFUNDS or EXCHANGES unless the item you received is deemed faulty by us. 

    SHOULD YOUR PRODUCT BE VALID FOR AN EXCHANGE.

    1. Issue a credit note for the same purchase amount, redeemable at Marine Tales e-shop only.
    2. Replace the product with a similar Marine Tales product.